Delivery & Returns
UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
- Standard delivery is £4.95 - requires a signature - allow 2-3 working days
- Next day delivery is £7.95 - requires a signature - next working day
If you would like your delivery sent to an address outside of mainline UK, please get in contact with our customer services team before placing your order and we can advise you of the shipping rates to your destination. Customer services can be reached at firstname.lastname@example.org.
We hope that you are delighted with your order, however if you are not completely happy with your purchase, simply return the unused goods to us in their original condition within 7 days of receipt. Unfortunately, we cannot give a refund for goods which have been opened, used, damaged by you after receipt or are not in a condition for resale, unless you have had an adverse reaction.
The cost of the return is payable by the customer. Please ensure that the package is wrapped securely. We also recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit.
Please send returns to PVR Works Ltd, PO Box 338, St Annes FY8 9HZ
If you are returning your items owing to an incomplete or incorrect delivery, or an adverse skin reaction please contact customer services email@example.com ahead of posting.